cleaning
Your service list is nearly empty. Most cleaning owners list 1 to 5 services and think that's the profile done. The ones ranking above you list 20 or more. Every service is a door Google can rank you for. You gave it 3 doors. They gave it 25.
You're ranking from your office, not from your customer. You check Google from one spot. Your buyer searches from across the whole city. Drop 2 miles away and you vanish. That's jobs you never knew existed.
Review count beats review quality at the ranking stage. You have 400 reviews and better work. They have 53 and show above you. Google's map pack weighs recency and velocity, not your total. You stopped asking. They didn't.
Want to see where you actually stand against your top 2 competitors? Message me back and I'll map it for you.